Return & Refund Policy

Last Updated: March 2026

Thank you for shopping at Huaqia.shop. We strive to ensure customer satisfaction with every purchase. Please review our Return & Refund Policy carefully.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in the original packaging

• Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Gift cards

• Downloadable digital products

• Clearance or final-sale items

• Products that have been used, damaged, or altered by the customer

Return Request Process

To initiate a return, please contact our customer support team at:

Email: support@huaqia.shop

Please provide:

• Order number

• Product name

• Reason for return

• Photos of the item (if damaged or defective)

Our team will review your request and provide return instructions if approved.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include clear photographs showing the issue. Once verified, we will offer an appropriate solution, which may include:

• Replacement product

• Full refund

• Partial refund

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The item is defective

• An incorrect item was received

Original shipping charges are non-refundable unless required by applicable law.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Processing times may vary depending on your bank, credit card provider, or payment service provider.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After an order has been processed or shipped, it can no longer be canceled and must follow the return procedure after delivery.

Chargebacks

Customers are encouraged to contact us before initiating a payment dispute or chargeback. We are committed to resolving issues quickly and fairly.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: huaqia.shop

Customer Support Response Time: Within 24–48 business hours.